1/31/2023 0 Comments Confluence serverWe have also contacted all customers who are *up next* for step 3 in the site restoration process described above. Lastly, working directly with the affected customer to enable them to verify their data and functionality before enabling for their users Verification of site functionality to ensure the technical restoration has worked as expectedģ. Technical restoration involving meta-data recovery, data restores across a number of services, and ensuring the data across the different systems is working correctly for product and ecosystem appsĢ. The full restoration process involves our engineering teams, our customer support teams, and our customer, and has three steps:ġ. We are restoring affected customers identified by a mix of multiple variables including site size, complexity, edition, tenure, and several other factors in groups of up to 60 at a time. That said, there are still a number of steps required before we hand a site to customers for review and acceptance. We are beginning to shift towards a more automated process to restore sites. We are taking a batch-based approach to restoring customers, and to-date, this process has been semi-automated. We have restored functionality for 49% of users impacted by the outage.
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